Top tips for Day to Day use

Leave the backup key in the car or with someone you trust, so that you always have a plan B.
We recommend setting up at least 2 fingerprints and 1 passcode for each user.
After multiple unsuccessful attempts, the system will be locked for 5 minutes, so it’s important to try a different way to unlock if you fail to unlock with one finger a few times.
Some common reasons why occasionally your fingerprint may not be recognized, and what you can do:
- The finger is dirty or wet → try unlocking with another finger or passcode.
- When entering the fingerprint, you did not scan different parts of the fingers → delete the fingerprint and enter the fingerprint again. As the system identifies unique fingerprints in the unlocking records, you cannot enter the same fingerprints twice.
When the battery is running low:
- You will receive both voice prompts on the lock and notification within the app, remember the replace the batteries in time.
- When the battery is dead, use a USB to USB-C charging cable to power the lock temporarily. Alternatively, use the backup key to unlock.
You can send a one-time code easily — check the instructions below for more information.

Installation Video:

*** If you are installing the lock behind a screen door, make sure to leave enough room for the screen door handle.

After the first installation, be sure to restore factory settings: use a pin to press and hold the reset button for 5 seconds and press # on the keypad.
To wake up the keypad, please touch and hold the keypad for 2 seconds.
If the unlocking fails 5 times, the system automatically locks for 3 minutes.