Hey there We're here to guide you through the installation process of your brand new Lucky Lock smart lock. Trust us, it's going to be a breeze!

Top tips for Day to Day use

Leave the backup key in the car or with someone you trust, so that you always have a plan B.
We recommend setting up at least 2 fingerprints and 1 passcode for each user.
After multiple unsuccessful attempts, the system will be locked for 5 minutes, so it’s important to try a different way to unlock if you fail to unlock with one finger a few times.
Some common reasons why occasionally your fingerprint may not be recognized, and what you can do:
- The finger is dirty or wet → try unlocking with another finger or passcode
- When entering the fingerprint, you did not scan different parts of the fingers → delete the fingerprint and enter the fingerprint again. As the system identifies unique fingerprints in the unlocking records, you cannot enter the same fingerprints twice.
When the battery is running low:
- You will receive both voice prompts on the lock and notification within the app, remember the replace the batteries in time.
- When the battery is dead, use a USB to USB-C charging cable to power the lock temporarily. Alternatively, use the backup key to unlock.
You can send a one-time code easily — check the instructions below for more information.

Installation Video:

*** If you are installing the lock behind a screen door, make sure to leave enough room for the screen door handle.

Don't cover the reset button till you finish the set-up.
Factory reset: After installation, long press the factory reset button, and wait for 5 seconds to finish the factory reset.
Adjust door handle direction if needed. In initialisation mode, before setting up the fingerprint and passcodes, put the lock into the locked position, and press 7 and the lock/unlock icon.
Download the app: Download Tuya Smart App to manage the lock from your mobile phone. Make sure you have given the app Bluetooth and Nearby devices permissions.